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Skillcheck™ Call Center Simulation

Symphony TalentJuly 24, 2023AssessmentsBusiness services

Ensure your call center employees can effectively represent your brand

The most comprehensive and flexible simulation assessment available for call center roles today.

The SkillCheck Call Center Simulation series is a set of interactive online multimedia tests, featuring 12 individual scenarios, which are unique customer interactions designed to address a variety of the most critical call center situations.

The SkillCheck Call Center Simulation series is a set of interactive online multimedia tests, featuring 12 individual scenarios, which are unique customer interactions designed to address a variety of the most critical call center situations.

Highlights:

  • Great user interface
  • Easy and cost effective implementation
  • Precise direct multitasking ability measurement
  • All Key competencies are measured in one test
  • Everyday scenarios can be swapped in and out easily
  • Off-the-shelf versions include customer service, sales & collections

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